Courtney is a healthcare expert with a distinct ability to balance market-focused healthcare strategy with market-leading operational performance. As Navvis’ Chief Operating Officer she ensures that physician-led and patient-centric care is optimized across all markets, for all client partners, physicians, and stakeholders.
In her role Courtney is the executive leader for Navvis operations engaging with and supporting physicians, practices, cross-continuum facilities, and commercial, Medicare, and Medicaid patient populations.
Teams under her leadership have responsibility for multiple aspects of the Navvis solution, from initial strategy development, to implementation, to ongoing operational management. This includes Navvis Market Presidents, Practice Optimization Program team, IT team, Data Science & Analytics team, and Solution Deployment team.
In addition to leading Navvis’ operations, Courtney and her team work closely to co-manage operational centers with our client partners. This includes centralized and in-market multi-disciplinary care management teams responsible for patient care across primary, acute, post-acute and home settings.
Courtney has a wealth of expertise in strategy, operations, primary care delivery, and market partnerships. She previously served as Navvis’ Market President for the Florida market, and was Chief Client Services Officer, a function that is part of her role as COO.
Prior to joining Navvis, Courtney was a Population Health Manager for a national population health company, where she guided physicians and health systems in the transition towards value-based payments. In this role, she focused on coordinating care management for high-risk patients, improving performance to grow the Accountable Care Organization (ACO), identifying process improvement opportunities, and sharing data analysis with stakeholders.
Courtney also worked for Northeast Georgia Health System, a top ranked (state and national) hospital. Courtney served as Practice Administrator for a primary care office within the system’s established medical group. She successfully implemented a PCMH model within her practice, resulting in Level 3 accreditation with NCQA. She also worked in the emergency department where she was a patient advocate, working closely with both physicians and patients during traumatic events, while continuously improving patient satisfaction.
Courtney earned a Bachelor of Science degree in Business Administration from Baker College, and an Associate of Applied Science degree in Accounting from Lanier Technical College.